Privacy policy

Privacy Policy

Updated: Jun 2026

This Privacy Policy describes how SANTORO GLOBAL LLC, operating Civain Wear through civainwear.com, collects, uses, and discloses your personal information when you visit our website, use our services, make a purchase, or otherwise communicate with us.

By using or accessing our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use or access our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational needs, legal requirements, or regulatory obligations. Any updates will be posted on this page with the revised update date.

2. Personal Information We Collect

The types of personal information we collect depend on how you interact with Civain Wear. This may include:

• Contact details: name, email address, phone number, billing address, and shipping address.
• Order information: products purchased, payment confirmation, delivery details, and order history.
• Account information: username, password, preferences, and account activity.
• Shopping information: items viewed, added to cart, added to wishlist, or purchased.
• Customer support information: messages, inquiries, photos, or other information you choose to share with us.

3. Cookies & Usage Data

We automatically collect certain information about your interaction with our website, including device information, browser information, IP address, network connection, pages visited, and other usage data.

We use cookies, pixels, and similar technologies to improve website functionality, remember your preferences, analyze performance, and support marketing and advertising activities.

4. Information From Third Parties

We may receive information from trusted third-party service providers who help us operate our store and provide our services, including Shopify, payment processors, fulfillment partners, analytics providers, advertising platforms, and customer support tools.

5. How We Use Your Information

We use your personal information to operate, improve, and protect our business, including to:

• Process payments and fulfill customer orders.
• Arrange shipping, returns, and exchanges.
• Send order confirmations, delivery updates, and service communications.
• Provide customer support and respond to inquiries.
• Improve our website, products, services, and customer experience.
• Detect, prevent, and investigate fraud, abuse, or security issues.
• Send marketing communications, where permitted by law.
• Comply with applicable legal obligations.

6. How We Share Personal Information

In certain circumstances, we may share personal information with third parties for legitimate business purposes, including:

• Payment processors and fraud prevention providers.
• Shipping, logistics, and fulfillment partners.
• Customer support and communication platforms.
• Analytics, advertising, and marketing partners.
• Shopify and other ecommerce service providers.
• Legal, regulatory, or government authorities when required by law.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

7. User Generated Content

Our website may allow customers to post product reviews or other user-generated content. If you submit content to a public area of the website, that content may be visible to other users. Please avoid sharing sensitive or personal information in public reviews.

8. Third-Party Websites

Our website may contain links to third-party websites or platforms. Civain Wear is not responsible for the privacy practices, content, accuracy, or security of websites not operated or controlled by us.

9. Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

10. Security & Retention

We take reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure. We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies.

11. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of your personal information.
• Request a copy of your personal information.
• Withdraw consent where processing is based on consent.
• Opt out of promotional emails using the unsubscribe link.

You may exercise these rights by contacting us using the information provided below.

12. Complaints

If you have concerns about how we process your personal information, please contact us. Depending on your location, you may also have the right to contact your local data protection authority.